WeeCarCheck.com, operated by REXFOX TECH LTD (Company No: 16468248), provides digital Vehicle History Check reports across the UK.
Our reports are automatically generated using trusted third-party sources such as DVLA, insurance, finance, and national vehicle databases.

While we make every effort to ensure accuracy, we cannot guarantee that all data will be complete, error-free, or up to date, as the information is sourced externally.


1. Refund Window

Customers are eligible to request a refund within 14 days of purchase under specific conditions outlined below.
Refund requests made after this period may not be considered.


2. Eligibility for Refunds

Refunds may be approved only in the following verified circumstances:

  • Duplicate Payment: You were charged more than once for the same order.

  • Report Not Delivered: You did not receive your report within the stated delivery timeframe (based on your selected package).

  • Technical Error: A confirmed system issue on our side prevented your report from being generated or sent.

Refund requests must be submitted within 14 days of purchase, and our team will review and respond within 2–3 business days.


3. Non-Refundable Situations

Refunds will not be granted if:

  • The report has been successfully delivered to your email.

  • You entered incorrect or incomplete vehicle details (e.g., wrong registration or VIN).

  • You are dissatisfied with the report’s layout, structure, or available data.

  • The data in the report differs from your personal records or other sources, as we rely on third-party databases (e.g., DVLA).

Once a report is delivered, it is considered a completed digital product and generally not eligible for a refund.


4. Delivery Timelines

Estimated report delivery times:

  • Basic Package: within 12 hours

  • Standard Package: within 60 minutes

  • Elite Package: within 30 minutes

Delivery times are estimates and may vary due to technical issues or third-party data delays.


5. Customer Responsibility

You are responsible for providing accurate vehicle details and a valid email address.
WeeCarCheck.com is not liable for delays or failed delivery resulting from incorrect information.


6. Disputes & Chargebacks

By completing a purchase, you agree not to initiate chargebacks or payment disputes.
All payments are securely processed by REXFOX TECH LTD using approved banking and payment systems.
Unauthorized chargebacks will be considered a breach of this policy and may result in suspension of services or recovery of associated costs.


7. How to Request a Refund

To request a refund (for eligible cases), please contact us within 14 days of purchase at:

accounts@rexfoxtech.co.uk
Please include:

  • Your order number

  • Vehicle registration number

  • A short description of the issue

Our team will respond within 2–3 business days.


8. Contact Information

REXFOX TECH LTD
Registered Office: Office 6104, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ
Email: accounts@rexfoxtech.co.uk

 

9. Acceptance of Terms

By placing an order on WeeCarCheck.com, you confirm that you have read, understood, and agreed to this Refund Policy in full.